Question 1

How do I know whether to repair or replace my boiler?

Accepted Answer

If your boiler is over 10-12 years old and the repair costs more than a third of a new boiler (£2,000-£3,500), replacement is usually the better option. Newer boilers are also significantly more energy efficient, saving £200-£400 per year on gas bills.

Question 2

Is it worth repairing a washing machine?

Accepted Answer

Generally yes, if the washing machine is under 6 years old and the repair costs less than 50% of a new one. Common repairs like replacing a door seal (£65-£120) or pump (£80-£150) are usually worth doing. Beyond 8 years, replacement often makes more sense.

Question 3

How does the Mend or End calculator work?

Accepted Answer

You answer 5-7 quick questions about your broken item — its age, the fault, previous repairs, warranty status, and urgency. Our algorithm weighs these factors against real UK repair and replacement costs to give you a personalised REPAIR, REPLACE, or BORDERLINE verdict with a confidence score.

Question 4

Where do the repair and replacement costs come from?

Accepted Answer

Our costs are researched from trusted UK sources including Checkatrade, Which?, MyBuilder, Energy Saving Trust, and manufacturer pricing. All prices are UK averages for 2025/2026 and include typical labour costs.

Question 5

Is the tool free to use?

Accepted Answer

Yes, Mend or End is completely free to use with no sign-up required. Your answers are processed entirely in your browser — we don't store any personal data.